Contact Us

Tel: 1-310-808-9366(Weekdays, 9 AM - 5 PM PST)
Fax: 1-310-882-6425

Press Inquiries

Return Address

Time Concept, Inc.
1842 West 169th Street
Building B
Gardena, CA 90247

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Wholesale Policies

Order Minimum and Case Packs: Our minimum wholesale order is $150 plus all shipping charges. Our products are sold piece by piece or by a multipack, depending on the types of products you order. Certain products may have its own PRODUCT minimum order quantity/amount requirement that has to be met before the $150 ORDER minimum to complete you order. Please check our Price Sheet before you place an order. For orders for out-of-stock or upcoming new products waiting for release, we will keep these orders as backorders (but up to 90 days from the order date) and ship when available.

Establishing an Account

To establish a wholesale relationship with our company, you may need to go through an approval process, which includes providing us with a description of your business and a copy of your state business resale certificate for our files. Click here to provide your information or fax at (310) 882-6425.

We reserve the right to reject any order and discontinue a wholesale relationship at our discretion.

Shipping and Handling

Orders are shipped within 1 to 2 weeks from the order date via UPS Ground, unless otherwise discussed. When your order is entered into our system an authorization is made to your card including the estimated shipping expense. However, you are only charged for actual shipping. The actual shipping costs will be calculated and applied to your bill, when it ships. For a special delivery or pick-up arrangement, please contact us to discuss. Click here to contact us or call us at (310) 808-9366.

We do not charge any packing and handling fee.

Refunds and Exchanges

To obtain our authorization to return a defective item for credit or replacement, simply contact us within 5 days of receipt of products. Click here to obtain the authorization or simply call at (310) 808-9366.

Please do not return any to us without our authorization. After the 15 day inspection period, the recipient is completely responsible for the condition of the delivered products. We do not give credits for unsold merchandise nor will we accept returns.

Billing and Security

We accept the following Credit Cards: American Express, Master Card and Visa. Your credit card will be authorized once your order has been placed and your account will be billed when the order ships. We have entrusted Authorize.Net or QuickBooks Merchant Service with the handling of our secure payment processing so that your information is always protected.

If you need to apply for a new credit term with our company, click here to contact us or call us at (310) 808-9366.

By purchasing products at wholesale prices you will be entering into a wholesale relationship with the Time Concept, Inc. and you acknowledge that you have read and agree with all of the policies above.

If you have any questions please call us directly at (310) 808-9366or e-mail us at

International Customers

As our company policy, we would like to request all International customers to pay by wire transfer and pay all expenses such as the shipping fee and bank charge (both sides) related to the order. The bank charge on our side is $25. In addition, a $75 handling fee will also be applied. If a customer orders $1,000 or more, we will exempt the bank charge on our side and the handling fee.